Return Policy – TimberWeave
Thank you for choosing TimberWeave, your destination for quality and affordable home furnishings. Our dedication to customer satisfaction is at the core of our operations, and we aim to make your shopping experience seamless and enjoyable.
Cash on Delivery (COD) – Inspect Before You Pay
To ensure you are fully satisfied with your purchase, we offer Cash on Delivery (COD) across the UK, allowing you to:
– Inspect your purchase upon delivery: Our team will assist you in examining the quality and condition of your furniture before you make a payment.
– Complete transactions with confidence: Payment is only required once you are completely satisfied with your product.
Understanding Our No Return Policy
Given the unique nature of our products and services, we do not offer a return policy.
Here’s why:
– Immediate Product Inspection: The COD service enables you to thoroughly inspect the product at delivery, ensuring it meets your expectations in quality, design, and condition.
– Size and Weight Considerations: Our products are large and heavy, making delivery a complex and careful process. This logistical aspect makes it challenging to offer returns without incurring significant costs and complications.
Addressing Damages or Incorrect Deliveries
While we strive for perfection in every delivery, should there be an instance of receiving a damaged item or an incorrect product:
– Notify Our Team Instantly: Inform our delivery personnel immediately if there’s an issue and refuse to take the product and do not pay for the order.
– Reach Out for Support: Email Support@timberweave.uk/ or Whatsapp +447482788627 with your order details and a brief description of the issue, including photos if possible. We’re committed to resolving any concerns promptly.
Have Questions?
If you have any questions or need further clarification regarding our return/refund policy or any other inquiries, please don’t hesitate to contact us at Support@timberweave.uk/. Your satisfaction and trust in Matrix Furniture are invaluable to us.
Explore Matrix Furniture
—
Note: Matrix Furniture reserves the right to amend the terms of the return policy without prior notice.